Terms & Conditions

General Terms

By submitting payment, you acknowledge and agree to Basic.Space’s full Terms & Conditions.

Payment in full is required at the time of order placement for all purchases. For orders requiring custom shipping quotes or white glove delivery, applicable shipping fees may be collected separately after the order has been placed and once shipping details have been confirmed.

For international shipments, please note that import duties, taxes, customs fees, and any additional charges required for delivery are not included in the purchase price. These fees are the responsibility of the recipient and may be collected separately by the shipping carrier or applicable authorities after the order has shipped.

Please note that all pricing is valid for 30 days and may be subject to change thereafter.

Lead Times

Estimated lead times are listed on each product and may vary depending on availability, whether an item is made to order, or if it is one of a kind.

While Basic.Space works closely with our sellers to meet all estimated lead times, they are provided as estimates only and may be subject to unforeseen delays beyond our control. Estimated lead times begin upon receipt of full payment.

If you have any questions regarding the lead time for a specific item, please contact us at support@basic.space , and our team will be happy to assist.

Shipping & Delivery

Basic.Space works closely with our sellers to ensure orders are processed and shipped as quickly as possible within the stated lead times.

Delivery times vary based on location and shipping method. Domestic orders typically arrive within 5–7 business days after shipment. International orders may take up to 2 weeks due to customs processing and clearance requirements.

Shipping costs for most small items, objects, artwork, and apparel are calculated at checkout. Standard shipping is complimentary for most domestic small-item orders over $150.

For larger items requiring custom shipping quotes or white glove delivery, our logistics team will contact you after your order is placed to provide a shipping quote and coordinate all shipping details.

Upon delivery, clients are responsible for inspecting all items. If an item arrives damaged or defected it must be documented and reported to support@basic.space within 48 hours of delivery. Basic.Space cannot accept responsibility for damage claims submitted after this 48-hour window or once an item has been moved from its original delivery location.

For large furniture deliveries, any special delivery requirements, including stairs, elevator dimensions, certificate of insurance (COI) requirements, restricted access, or other site-specific conditions, must be communicated to our logistics team prior to delivery. Additional fees may apply for special handling or delivery requirements.

Cancellation

Basic.Space begins processing orders as quickly as possible to ensure timely fulfillment. If you need to request a change or cancellation, you must contact us within 2 hours of placing your order.

Please note that order changes and cancellations are not guaranteed and are subject to the status of your order. Once an order has entered processing, production, or shipment, we are unable to accommodate modification or cancellation requests.

If you require assistance, please contact support@basic.space as soon as possible.

Returns & Refunds

All sales are considered final. However, if you are not completely satisfied with your purchase, please contact support@basic.space within 24 hours of receiving your order. Return requests are reviewed on a case-by-case basis and approval is at the sole discretion of Basic.Space.

If a return is approved, the item must meet the following eligibility requirements:

• Be unused and in the same condition in which it was received.
• Include all original tags (if applicable).
• Be returned in its original packaging.
• Furniture, artwork, and other large items must be returned in perfect, undamaged condition.

Please note the following exclusions and conditions:

• Made-to-order items are not eligible for return or refund.
• One of a kind items are not eligible for return or refund.
• All discounted items are not eligible for return or refund.
• Swimwear and lingerie are not eligible for return or refund.

Clients are responsible for all return shipping and transportation costs. Once an approved return has been received and inspected by the Basic.Space team, and the item has been confirmed to meet our return eligibility requirements, any applicable refund will be processed to the original payment method. Items that do not meet these requirements may be refused, subject to a partial refund, or eligible for Basic.Space store credit only.